Shipping policy

Shipping Policy (Aeperion)

Processing Time

Orders are typically processed within 1–3 business days. Business days are Monday–Friday and exclude public holidays.

Shipping Origin and Carriers

We use third-party logistics (3PL) to ship worldwide. Depending on your location, your order may ship from one of our warehouses:

United States warehouse, or
China warehouse (ships to selected countries available in our Shopify shipping settings)

Shipping Estimates

Estimated delivery times will be shown at checkout based on your location and selected shipping method. All days are counted as business days.

Shipping Fees

Shipping costs are shown at checkout. Duties and taxes are the responsibility of the recipient.

Customs and Import Taxes

You are responsible for any customs duties, VAT, or other import fees charged by your country. Refusal to pay these fees may result in loss of the package and no refund.

Address Accuracy

You are responsible for providing a correct and complete shipping address. We are not liable for packages lost or delayed due to address errors.

Lost or Damaged Shipments

Damaged on arrival: Contact us immediately with photo or video proof.
Marked delivered but not received: Please check with the carrier and neighbors first. You must contact us within 15 days of the delivery date shown by the carrier. We may offer support, but refunds are not guaranteed unless insurance was purchased.